Kudos For Great Customer Service

image of toyota logo


Over the past few weeks driving our Toyota Prius has been an exercise in frustration. As long as the sun shines we’re good. However, summer in the northeast part of Washington often brings sudden rain squalls and therein lies my frustration. The window washer on our Prius decided to give up the ghost and even though the reservoir was full, it would only sputter and spit washing liquid onto the bottom 1/8” of windshield right next to the sprayer opening.

The Husband stopped at Larry Miller Downtown Toyota in Spokane  where he received some of the most outstanding customer service ever! The lack of customer service in so many businesses is a personal pet peeve of mine but the service department at Larry Miller Downtown Toyota rocked it!! They took a look at the problem, called one of the mechanics over to also take a look, determined that the problem was a loose hose on the passenger side. The result of this loose hose was the loss of all pressure to the window washer unit. They quickly fixed the problem and when The Husband asked what he owed, the answer was $0.00!! Yes, that’s right, absolutely ZERO!

And They Give Out A Free Theme Park Ticket!

In addition to getting the windshield washer repaired, The Husband got a free ticket to Silverwood Theme Park, just outside of Coeur d’Alene, Idaho. Larry Miller Downtown Toyota is one of the sponsors of Toyota Tuesday at Silverwood.  There are several Tuesdays throughout the summer designated as Toyota Tuesday.

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If you miss it this year and are the owner of a Toyota, check the theme park website next year to get the date(s) and stop by Larry Miller Downtown Toyota driving your Toyota to pick up a free theme park Toyota Tuesday ticket. Yes, The Husband and I went to  the theme park with the youngest five grandchildren and their parents and had all kinds of fun on Toyota Tuesday in July this year. I don’t think we’ll ever outgrow loving the rides (especially the water ones on a hot day!)


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